As I settled in for a writing session at my local coffee shop last week, a group of people began to gather at a larger table nearby. As they passed around a tray of pastries and began their conversation, I
Creating a World-Class Customer Experience
Imagine that you have been working with an out-of-town venue for months primarily via telephone and email to plan a 3-day conference. You arrive on setup day to attend a pre-con meeting with your event manager. She invites you into
Creating a Memorable Customer Experience
I just stayed in the most amazing hotel room. This was mid-range chain hotel, not super expensive or fancy. It was just evident that whoever designed the room was laser-focused on providing a fantastic customer experience. And boy did they
Ideas for Raffle Baskets
Based on the popularity of my posts over the years on ideas for raffle baskets, it’s clear that a raffle seems to be one of the number one ways to raise money for a worthy cause.Today’s post focuses on some
Attending a Conference? Make the Most of It!
If your profession requires you to attend one or more conferences each year, you already know that it is a big investment of time and resources. Registration fees, travel, accommodations, transportation, and meal costs can quickly grow into a significant
5 Steps to an Effective Meeting
The beginning of a new year is a time of strategic planning for many companies. Goals and projects are identified, budgets are established, teams are created and action plans are launched. Every project manager knows that their projects can only
A Year of Healthy Snacks
In previous blog posts I’ve written about the fact that we no longer serve birthday cakes at our monthly office birthday celebrations. With the plethora of sweet treats already coming into the workplace, we decided that at least 12 times a
6 Tips for Planning a Great Conference
The Midwest Writers’ Workshop is a conference that has been around for over 4 decades. They had a sellout crowd in 2014, and for good reason. The team that organizes this event has an incredible eye for detail, from the registration process to
Meeting Minutes – An Essential Part of an Effective Meeting
I served for years as the clerk for an elected body of local government officials. Their meeting agendas were advertised in advance, they were open to the public, and were held twice each month for the purpose of conducting business